Frequently Asked Questions
Shopping
Yes, at tabakino.ch you need to register so that we can process your order promptly and to your complete satisfaction at all times.
We use cookies for certain convenience features of our web shop. You can find more information on this on our privacy policy page. JavaScript is also used. If you have configured your browser to block its execution, certain functions of the web shop will not be available or only available to a limited extent.
Often, the problem lies with the browser settings. To regain access to the shop, you must clear your cookies.
Delivery date
We have all our products in our warehouse. As long as the item is in stock, it will be delivered within 48 hours.
Delivery
For orders over CHF 150.00, we offer free delivery; below this amount, we charge a shipping fee of CHF 8.90.
We deliver exclusively within Switzerland using our logistics partner DPD (Schweiz) AG. Delivery usually takes place within 48 hours of receipt of the order.
tabakino.ch delivers exclusively within Switzerland.
As a general rule: within 48 hours. We are able to keep our delivery promise with a delivery rate of over 99 percent.
If this is what you would like, please feel free to contact us at info@tabakino.ch - however, we cannot make any promises.
With your parcel number from our logistics partner DPD (Schweiz) AG, you can manage the delivery of your parcel individually. Find out more here: https://www.dpd.com/ch/de/empfangen/
In principle, no! However, we reserve the right to initiate a partial delivery.
As a registered customer, you can of course have your order sent to a different delivery address in Switzerland using instant payment methods (credit card and Twint). For security reasons, this is not possible when paying by invoice.
As soon as your order leaves our warehouse and is handed over to our logistics partner DPD (Schweiz) AG, you will receive a shipping confirmation with the tracking number via email.
After shopping
In principle, there is no statutory right of return in Switzerland. However, under the "VSV Swiss Online Guarantee," we grant you a voluntary 30-day right of return from the date the invoice is issued. Please note that costs may be incurred if the original packaging of the item is opened, as we can no longer sell it at the original price. For used items, a return may be considered as a gesture of goodwill, but cannot be guaranteed.
We do our utmost to deliver correct and defect-free goods to you. Despite proper use of a product, faults or malfunctions may still occur. To help us resolve the problem as quickly as possible, please contact us via email: info@tabakino.ch
The shipping costs for returns are generally borne by the sender.
